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F.A.Q.

How can I check on my order?

To check upon your order status, please email us at alina_jewels@hotmail.com or by using the contact form on this website.

 

 

Can I modify or adjust my order?

Unfortunately we cannot change or cancel your order so please make sure you're happy with everything before you confirm your order.

 

 

What type of payment methods are accepted?

We accept PayPal and Card Payments (via WorldPay) 

 

What service do you use for postage?

UK– All orders are sent via Royal Mail 1st class or 2nd class signed. Postage is a flat rate of £3.49

EUROPEAN DELIVERIES- All orders are sent via Royal Mail Standard Airmail. Postage is £12.99 flat rate ( *UP TO 2KG)

INTERNATIONAL DELIVERIES- All orders are sent via Royal Mail Standard Airmail. Postage is £19.99 flat rate ( *UP TO 2KG)

NOTE 1- If you have not received your parcel within 15 working days, please contact us so we may enquire with  Royal Mail about your order. Although it is very rare for a parcel to go ‘missing’, we will do our best to liaise with the postal system to locate your parcel. Please remember that we cannot make any claims until one month following the postage of the order.

NOTE 2- Alina Jewels does not take responsibility for custom delays and charges for any international or European orders. Customs have the right to open parcels and charge customs which will be passed onto you. If any custom charges are not paid or the parcel is returned to Alina Jewels we will offer a full refund of the product minus any postal charges/customs charges.

NOTE 3- For all UK orders we estimate delivery to be within 1-5 working days. International orders can take up to 7-15 working days depending on the country you live in.

 

*For orders weighing 2KG or more p&p will be extra ,we will therefore contact you via email to give you the accurate pricing ,extra costs will have to be paid before we dispatch your order.

 

How long will it take for my order to arrive?

For all UK orders we estimate delivery to be within 1-5 working days. International orders can take up to 7-15 working days depending on the country you live in. 

 

Do you accept returns?

We will exchange or refund Abayas/clothing provided the item is returned to us in the same unworn condition, unwashed with the swing tag still intact and in the packaging it was sent in within 14 days of the buyer receiving it. All shipping costs are incurred by the buyer.

In the interests of hygiene we have a strict No refunds or Exchanges on Hijaabs and pierced jewellery ,unless the item is damaged/faulty. In order to process a refund we will require you to send us an email with proof (in the form of a picture) within 7 days of receiving your order.

 

All requests for an exchange/Refund must be emailed to: alina_jewels@hotmail.com stating the reason for the return and providing details and a picture of the item(s) you wish to return.

Once we have authorised your exchange/refund, a returns address will be provided to you in which you will have to return the item to Alina Jewels within the time stated. If the item(s) is/ are not returned to us within the 7 days period from the date the return has been authorised, an exchange/refund will be refused.

 

We will only exchange/refund if the condition that the item(s) is/are unused, unwashed and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/refunds will be authorised.

Once your return has been received, it may take up to 5 working days for your exchange/refund to be processed.

The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit. Alina Jewels will not reimburse the cost of return shipping costs.

We reserve the right to refuse refunds if the above procedures have not been followed.